A phased approach towards process standardization, process optimization and process re-engineering.
Velosys BPO provides a broad range of services from customer relationship management, back office transaction processing to industry-specific solutions. The key element of services delivery is an integrated approach towards providing increasing value over the entire course of our client relationships. This involves a phased approach towards process standardization, process optimization and process re-engineering.

A Phased Outsourcing Approach
Our client is a global leader in delivery, billing, and settlement of mobile messaging services. The Finance and Accounting (F&A) process in these countries was being maintained on different platforms and was outsourced to various local firms that lacked standard processes. The accounting policies and procedures were non-uniform with consolidation being done outside the accounting system. A highly rigid process, it was difficult to create fresh reports or MIS.

The client turned to Velosys Business Service Optimization to consolidate their F&A process, standardize policies and procedures and improve the turn around time for activities like invoicing and vendor payments. We conducted an analysis of the F&A process which enabled us to understand both the outsourcing imperatives and the business processes. We worked with the client and identified specific processes within F&A that could be outsourced.

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